1. Introduction & Overview

This Privacy Policy governs the websites, mobile applications (including Addwox AI OS), SaaS software, and related services operated by Gowox Infotech Private Limited ("we", "us", or "our").

We are committed to safeguarding your privacy and ensuring transparency in all our data practices. By using our applications and websites, you consent to the practices described in this policy.

2. Information We Collect

We collect information strictly necessary to provide, optimize, and secure our enterprise and AI SaaS solutions:

A. Personal Identifiers & Account Data

Full Name, WhatsApp / Phone Number, Email Address
Company / Agency Name, Address, and Business Credentials
Account credentials and encrypted session tokens

B. Device & Telemetry Data

Device model, OS version, IP address, connection telemetry
App diagnostic information, crash logs, and performance metrics

3. Android & Mobile App Permissions

INTERNET & NETWORK_STATE: Required to communicate securely over HTTPS with cloud servers and load dynamic services.
POST_NOTIFICATIONS: Used to dispatch real-time order alerts, customer leads, and essential security notifications.
CAMERA / STORAGE (Optional): Required only when capturing business profile photos, product images, or downloading invoices.

4. Data Sharing & Zero Data Sale Commitment

Gowox Infotech Private Limited does NOT sell, rent, or trade your personal or business data to third-party advertisers.

Data is only shared with verified cloud infrastructure partners (AWS, Cloudflare), PCI-DSS certified payment gateways (Razorpay), and as required by lawful regulatory requests.

5. Account & Data Deletion Policy

You may request complete deletion of your account and data at any time:

Via In-App Settings: Settings > Account > Delete Account
Via Email Request: Send an email to [email protected] or [email protected] with the subject "Delete My Account".

All associated user data will be purged within 30 days of verification.

6. Contact Us & Grievance Desk

🏢 Gowox Infotech Private Limited

📍 Noida Office: D-9, Workshala, Block D, Noida Sector 3, Noida, UP 201301

📍 Registered Office: H5VV+6JV, Shitala Colony, Chhoti Pahari, Patna, Bihar 800030

📞 Phone: +91-8987322303 / +91-8987322306

📧 Email: [email protected] | [email protected]

Last Updated: September 25, 2026